That’s why: the
‘Feedback Terminal Touch’ by Schaumburg Solutions
Optimised hardware with no tablet downtime, GDPR-compliant hosting and fair terms and conditions.
Touch
Feedback Terminal: A Market Comparison
| Criterion | Touch Feedback Terminal | Traditional retail solutions |
|---|---|---|
| Hardware & operating system | ✓Optimised hardware without the overhead of an operating system No error-prone consumer tablets, no stress over Android or iOS updates. Future-proof and compliant with EU directives. | ✕Standard tablets (iPad / Android) Manual system updates required, prone to crashes, operating systems become obsolete after just a few years. |
| Maintenance & software updates | ✓Fully automatic OTA updates Updates are installed automatically – zero maintenance effort for your IT department. | ✕Manual on-site maintenance App updates or OS confirmations often have to be carried out manually on the device. |
| Cost structure (from just 1 device) | ✓Minimal entry price Thanks to low running costs (€19 system licence + €2 per channel), even with just one terminal. | ✕Expensive individual licences High monthly fees per device make operating individual terminals uneconomical. |
| Network & hardware costs | ✓Focus on Wi-Fi (no expensive mobile module) Saves on initial costs – ideal for buildings where there is no mobile signal anyway. | ✕Surcharge for mobile Expensive 4G/5G hardware & monthly SIM card costs, which often fail indoors. |
| Easy set-up | ✓Plug & Play setup Connect to Wi-Fi, register on the portal, done – ready to use in a few minutes. | ✕Complex configuration Time-consuming setup of kiosk modes, user accounts and app locks. |
| Ease of use | ✓Accessibility mode Mode for the feedback view that can be activated at the touch of a button: high contrast and audible click feedback for easy operation. | ✕No customisation options Default silent interfaces without a visual high-contrast mode or click sounds for end users. |
| Data protection & server location | ✓100% GDPR-compliant Hosting exclusively on certified servers in Germany. | ✕Unclear server structures Hosting often on US cloud platforms or outside the EU. |
| Payment & Commitment | ✓Payable monthly or annually Fairly structured 12-month minimum term with flexible payment intervals. | ✕Multi-year lock-in contracts Rigid minimum contract terms (24+ months) with no choice of payment interval. |
| 24/7 continuous operation & security | ✓Mains-powered operation only (no battery) Designed for continuous mains operation. No risk of swelling lithium batteries or overheating. | ✕Battery-powered consumer tablets 24/7 charging causes permanent damage to tablet batteries. High risk of failure and safety hazards during continuous operation. |
| Sabotage protection & kiosk security | ✓100% tamper-proof No buttons, browsers or menus accessible to unauthorised users. Pure feedback interface. | ✕Error-prone kiosk mode Users frequently access system settings or the internet via gestures or pop-ups. |
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