Feedback-Terminal for digital customer feedback on site

With the Smiley Terminal, you can collect feedback directly on site – quickly, easily and in a way that allows for centralised analysis.

For businesses, public sector bodies and organisations.

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GDPR-compliant

Made in Germany

In service since 2019

What is a Feedback-Terminal?

With the Feedback-Terminal, the smiley terminal for direct customer feedback, businesses and public sector organisations can collect feedback right where customers, visitors or other users come into contact with them.

Feedback is collected quickly and easily. You can then analyse the results across all locations in the central feedback system and manage your Feedback-Terminals and locations centrally.

1Feedback-Terminal

2 Feedback system

3 Analyse & manage

Why on-site feedback is crucial

Much feedback is only provided once customers or staff have already left the premises. As a result, problems often go unnoticed for a long time. Direct feedback on the spot makes experiences immediately apparent – right where they arise.

The benefits at a glance:

Identifying problems early:
pinpointing the causes before they cost you staff or turnover.
Reaching customers and staff:
measuring service quality and internal satisfaction using a single system.
Compare locations:
Use the dashboard to identify which locations are performing particularly well and where there is room for improvement.
Understanding the reasons:
Dynamic touch menus capture the specific reasons behind frustration or praise.

Ideal for key touchpoints in businesses, public institutions, branches, medical practices, offices and logistics centres.

Feedback-Terminal: Collect feedback in a matter of seconds

The touchscreen terminal records simple smiley ratings as well as individual questions, follow-up questions and free-text comments. The configuration can be tailored to your area of application and location.

Quick set-up: Easy integration into the on-site Wi-Fi network – without the need for server installation or an IT project.
Meaningful smiley feedback: Collect anonymous feedback directly on site and analyse it straight away in the dashboard.
Low maintenance: Automatic software updates in the background – no manual intervention required.
Personalised service: Direct support with set-up, system configuration and roll-out.

Find out more about the Feedback-Terminal

Manage all sites centrally

The feedback system enables you to manage your Feedback-Terminals and locations centrally, analyse your feedback and compare the results across different locations.