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GDPR compliant Made in Germany

Feedback System
All feedback. One system.

Manage terminals, locations and surveys centrally – analyse results in real time.

CENTRALISED MANAGEMENT · REAL-TIME ANALYSIS · MULTIPLE LOCATIONS

One system – multiple feedback channels

Collect feedback where it is generated – at the terminal, via a QR code or directly on your website. All feedback is collated centrally in the feedback system.

Feedback-Terminal

Record feedback directly on site via the touchscreen.

QR code

Place a QR code anywhere and direct visitors straight to the survey.

Web widget

Integrate feedback directly into your website – without the need for a separate platform for analysis.

Central administration

Whether you’re running a single terminal or multiple devices across several locations, you can manage everything centrally via the feedback system.
  • Equipment & Locations
    : Organise terminals clearly and assign them to individual locations.
  • Create and edit survey
    questions, workflows and content centrally.
  • Profiles & Configurations
    : Save frequently used settings as profiles and apply them to multiple devices.
  • Automatic updates
    : Changes are automatically transferred to the relevant terminals.

Results you can understand straight away

All feedback is collated centrally. The dashboard shows you how your sites and surveys are currently performing.
  • Real-time dashboard
    : The latest feedback and developments at a glance.
  • Ratings & Key Figures
    : Clearly analyse rating distributions, satisfaction scores and other key figures.
  • Location
    comparison: Compare several locations with one another and identify the differences.
  • Trends
    over time: Compare results across different time periods and identify changes.

A survey that adapts to your needs

Create and manage your terminal surveys centrally – from simple smiley ratings to multi-step question sequences.
  • Customised questions
    : smiley, picture card, stars, NPS, yes/no, single and multiple choice, free text and other question types.
  • Smart follow-up
    questions: Display further questions based on previous answers.
  • Integrate custom content
    – text, images, logos and graphics – into the questionnaire.
  • Time-based surveys
    : Automatically trigger different surveys depending on the period or time of day.
  • Provide multilingual
    surveys and content in several languages.

Configure once centrally – deploy automatically to the desired devices.

More than just feedback: checklists & service

As well as surveys, you can also manage digital checklists and service tasks via the feedback system. The tasks are processed directly at the terminal and documented centrally.
  • Cleaning
    : Record regular cleaning and inspections digitally.
  • Document service and maintenance
    tasks directly on site and track their completion.
  • Record any anomalies
    , faults or unusual features directly at the terminal.
  • Display status
    information such as ‘Last cleaned 18 minutes ago’ directly on the terminal.

Feedback and operational tasks in a single system – without the need for additional devices or separate software.

One system for all your sites

Manage devices, surveys and results centrally – regardless of how many sites you operate.
  • Organise
    sites: assign terminals unambiguously to sites and manage them clearly.
  • Custom configurations
    : Apply global settings or customise individual devices.
  • Compare
    locations Compare the results of individual locations with one another.
  • Centralised changes
    : Edit surveys and content in one central location and distribute them automatically.

Everyone sees what they need

Where there are several staff members and managers, access can be controlled on a case-by-case basis.

Users & Roles

Different permissions for administrators and staff.

Location-based access

Restrict access to specific locations and their data.

Central Administration

Manage users, devices and settings centrally.

From a single site to the central management of several teams.

Notified automatically

You don’t need to keep checking the system yourself. The feedback system can automatically keep you informed of results and developments.
  • Email reports
    : Receive regular summaries automatically.
  • Notifications
    : Receive automatic notifications when specific ratings or events occur.
  • Export
    results for further analysis.

This ensures that important developments remain visible – without the need for manual checks.

Integrating feedback into existing systems

Feedback data can be automatically transferred to other systems via interfaces, where it can be processed further.
  • Automatically retrieve and process API
    feedback data.
  • Webhooks
    transfer events from the feedback system to other systems.
  • Data
    export: Export results for your own analysis.

Your data. Your systems. Your analysis.

Processed securely. Hosted in Germany.

Feedback data is processed in a centralised environment designed for professional use.
  • Hosting in Germany
    The data is processed on servers in Germany.
  • GDPR-compliant
    : The system is designed to ensure that data is processed in accordance with data protection regulations.
  • Encrypted communication
    : Communication between devices and the system is encrypted.
  • Access control
    , user rights and protected access ensure controlled access.

Data protection and security are integral parts of the system – they are not added as an afterthought.

A system for all your feedback

From individual terminals to multiple sites: manage feedback, surveys, checklists and reports centrally.
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Frequently Asked Questions about the Feedback System

What feedback channels can I use?

You can collect feedback via several channels and manage it centrally: via the Feedback-Terminal, via a QR code or via a web widget on your website. All feedback is consolidated in the feedback system and can be analysed together.

Can I manage multiple terminals and locations?

Yes. You can manage as many terminals and locations as you like centrally within the feedback system. Devices can be assigned to individual locations and configured centrally.

Can I create and edit surveys myself?

Yes. Surveys can be created and edited centrally and then made available on the desired devices and channels. Changes do not need to be made individually on each terminal.

What types of questions are supported by the terminal?

The feedback system supports various question types, including smiley ratings, image cards, stars, NPS, yes/no, single and multiple choice, and free text. Customised question sequences with follow-up questions are also possible.

Can I use different surveys on different terminals?

Yes. Different surveys and configurations can be assigned to different terminals or locations. This allows you, for example, to use specific questions and workflows for each location or area of operation.

Can I make surveys available in multiple languages?

Yes. Surveys and content can be provided in multiple languages. This allows visitors to select the appropriate language depending on the application and configuration.

Can checklists and service tasks be managed via the system?

Yes. As well as surveys, the system can also be used to manage checklists, cleaning tasks, maintenance tasks and inspections. The tasks are carried out directly on the terminal and documented centrally.

What reports and key figures are available?

The dashboard provides a clear overview of the feedback received. This includes, for example, rating distributions, satisfaction scores, trends over time and comparisons between locations. The available metrics depend on the specific survey.

Can I receive automatic reports?

Yes. The feedback system can automatically keep you informed of the latest results and developments. In addition, reports can be exported for further processing.

Can I integrate the feedback system with other systems?

Yes. Feedback data can be automatically transferred to other systems via APIs and webhooks, where it can then be processed further.

Where is the data stored?

The feedback data is processed centrally and hosted on servers in Germany. Data is transmitted between the components used in encrypted form.

Is the feedback system GDPR-compliant?

Yes. The feedback system is designed to comply with the GDPR. Data is processed on servers in Germany, and communication between the system components is encrypted.

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